Southwest Airlines apologizes for delays and cancellations of 2,000 flights, explaining “technological problems”

Southwest Airlines flights were nearly 2,000 delayed or canceled on Saturday, and the company blamed it for failing in IT systems.

As of 9 p.m., FlightAware.com revealed that there were 470 cancellations on Saturday with 1,438 delays – about 40 percent of all flights.

“Today we are experiencing flight disruptions in our network due to the short-term suspension of our service earlier in the morning as we worked to address recurring technological issues as well as ongoing weather issues affecting several areas of our system,” the airline wrote. on Twitter.

“We sincerely apologize for the inconvenience and we will continue to work with customers who have had failures in their travel plans.”

The airline refers to

The airline cites “intermittent performance problems after the usual night service of some of its backend technologies”

Although not specifically Southwest Airlines,

Although not specifically Southwest Airlines, the “suffering map” shows a number of delays across the country on Saturday, including Miami, Chicago, New York and Washington.

FlightAware showed over 460 canceled flights and 1380 delays

FlightAware showed over 460 canceled flights and 1380 delays

Dozens of frustrated travelers wrote on social media about how their travel plans for the weekend were ruined.

One traveler, who had a five-hour delay with the airline, expressed his disappointment on Twitter.

“So @SouthwestAir will just keep postponing the flight and not offer any explanation of what is happening and why ?? How come people don’t have plans? It’s so funny that I’m going to miss my whole event now because of that. I need some compensation for that. ”

Initially, the source of the delay was a “planned system shutdown,” according to the KPRC, when Southwest IT was down for two hours starting at 4 p.m.

The airline blamed “intermittent performance problems after the usual night service of some of its backend technologies”, but the crash seemed to last at least an hour longer with delays affecting Southwest flights across the country, including Raleigh-Durham International Airport North Carolina and Ronald Reagan. Washington National Airport in Washington, DC

Some passengers tweeted their online routes showing delays contained later and later

Some passengers tweeted their online routes showing delays contained later and later

Some passengers tweeted their online routes showing delays contained later and later

Southwest Airlines flights were delayed and canceled all Saturday

Southwest Airlines flights were delayed and canceled all Saturday

On April 1, Southwest posted this cheeky tweet.  Those traveling with the airline on Saturday didn’t find it so funny

On April 1, Southwest posted this cheeky tweet. Those traveling with the airline on Saturday didn’t find it so funny

On Friday, the airline joked in gratitude for Laughter Day.

‘Want to joke? Payment for bags, ”@SouthwestAir wrote in her account, but a tweet was not needed a day later.

“It’s obscene to joke on Twitter when every flight seems to be delayed today,” Ryan Breton wrote in response.

“Good April Fool’s Day – you have hundreds and hundreds of passengers in Chicago you can’t board, and you have hundreds more in St. Louis, and that’s just what I’ve seen – how about fewer jokes and more results” , wrote on Twitter Christopher Dabeck.

“The joke is that you are canceling my family’s flight from Orlando for no reason. THEN cancel our rebooked flight within 8 hours before departure. Unacceptable. Now we have no hotel and no way to get home. Never fly to the southwest again, – added B. Hopt.

“It’s almost as funny as getting the text at 11:30 that your flight is canceled. The indicator sits waiting 2-1 / 2 hours waiting to talk to a representative to reschedule the flight. You guys are delving into April Fools, ”another Twitter user wrote.

The joke on Twitter, made the day before, suddenly became less funny for those affected by the delay

The joke on Twitter, made the day before, suddenly became less funny for those affected by the delay

On Friday, Alaska Airlines canceled more than 100 flights, affecting more than 15,000 passengers along the West Coast as pilots picketed during a stalemate in nearly three-year contract negotiations.

About 9 percent of the airline’s flights were canceled, including 66 in Seattle, 20 in Portland, Oregon, 10 in Los Angeles and seven in San Francisco, according to the flight tracking site flyaware.com.

The pilots held nationwide rallies and pickets in all of these cities, according to the Alaska Airlines pilots’ union, which blamed the airline for failing to staff now that more Americans are traveling the world after the pandemic.

“Alaska Airlines has failed to properly plan for increased demand for travel and has not taken the necessary steps to ensure the recruitment and retention of the pilot,” the union said in a statement, adding that the picket was freelance and did not contribute to the cancellation.

A statement from the airline said it had admitted it had not served thousands of customers but was also trying to put the blame on the pilots for long delays that could turn into weekends.

“Everyone needs to work successfully and reliably in Alaska,” the company said. “We are grateful to all the staff who are working hard to get our guests where they need to be.”

Cancellations and pickets occur at a time when air travel is returning to pre-pandemic levels, and demand is growing as many Americans go on spring break for long-delayed vacations.

There were far fewer problems in Alaska on Saturday: 79 flights were canceled and 81 postponed.

Travelers at Seattle-Tacoma International Airport are checking flight status as more than 15,000 people remain on the West Coast after Alaska Airlines canceled more than 100 flights while pilots picket during a negotiation stalemate.

Travelers at Seattle-Tacoma International Airport are checking flight status as more than 15,000 people remain on the West Coast after Alaska Airlines canceled more than 100 flights while pilots picket during a negotiation stalemate.

The pilots lined up at the airport and held a conference at all picketing sites on Friday to discuss the loads the pilots have faced over the past three years.  Pictured is Captain David Campbell (left) near the airline's center in Seattle, Washington

The pilots lined up at the airport and held a conference at all picketing sites on Friday to discuss the loads the pilots have faced over the past three years. Pictured is Captain David Campbell (left) near the airline’s center in Seattle, Washington

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