JetBlue CEO in Boston debuts new service after days of flight delays and cancellations

One of the busiest airlines operating from Boston Logan International Airport will add new overseas routes this summer. JetBlue CEO Robin Hayes announced on Tuesday that the airline will start flying from Boston to London Gatwick on July 19th. Flights to London Heathrow will take place from 22 August. Tickets are already on sale, and Hayes has announced that the airline is offering initial fares for a trip to London for $ 499 and back in Mint business class for less than $ 2,000. It was expected that after the announcement Hayes would also face difficult questions from journalists about recent travel disruptions involving the airline. On Monday, 222 flights to or from Logan were delayed, 58% of which were JetBlue flights and 53 flights were canceled – just under 70% of them were owned by JetBlue. Jetblue had most of the problems, but several other airlines also faced delays and cancellations. A JetBlue spokesman said the number of delays and cancellations was not typical of JetBlue, and that severe weather in the southeast and numerous air traffic control delay programs had had a significant impact on the industry over the past few days. The airline said it had made progress in returning crew members and aircraft to the position, and apologized to customers. “It’s okay when a full recovery takes a few days when these situations are so significantly affecting our work. We apologize to our customers for the inconvenience and we are working to keep them informed and as soon as possible,” They will wait. crew, and the last crew may have been delayed, and then they reached the maximum flight time that day, “said traveler Tina Ding. felt the flight crews. Ed Baclor, head of JetBlue’s customer service and programs, said in a statement on March 28 that JetBlue’s operational problems were caused by flight attendants refusing to accept assignments. to be further from the truth. “It’s time for JetBlue to stop playing guilt with its flight attendants,” said Gary Peterson, vice president. TWU student and director of the aviation department. in a union statement. “Our flight attendants showed up and supported the flight of this airline during the pandemic. Now is the time for them to be followed by the leadership. ” “State employees are not the cause of these problems. They are the reason why customers return to JetBlue, “TWU International President John Samuelsen said in a statement from the union.” TWU is ready to meet immediately on these issues. It’s time for JetBlue to take responsibility for bad management decisions and come to the table to negotiate real solutions that will solve real problems. ”

One of the busiest airlines operating from Boston Logan International Airport will add new overseas routes this summer.

JetBlue CEO Robin Hayes announced on Tuesday that the airline will start flying from Boston to London Gatwick on July 19th. Flights to London Heathrow will take place on 22 August.

Tickets are already on sale, and Hayes has announced that the airline is offering initial fares of $ 499 round trip to London and less than $ 2,000 round-trip in Mint business class.

It was expected that after the announcement Hayes would also face difficult questions from journalists about recent travel disruptions involving the airline.

On Monday, 222 flights to or from Logan were delayed, 58% of which were JetBlue flights and 53 flights were canceled – just under 70% of them were owned by JetBlue.

Most of the problems were in Jetblue, but several other airlines also experienced delays and cancellations.

A JetBlue spokesman said the number of delays and cancellations was not typical of JetBlue, and that severe weather in the southeast and numerous air traffic control delay programs had had a significant impact on the industry over the past few days.

The airline said it had made progress in returning crew members and aircraft to the position, and apologized to customers.

“It’s normal when it takes a few days to fully recover, when these situations affect our work so much. We apologize to our customers for the inconvenience, and we’re working to keep them informed as soon as possible,” it said. in a statement to JetBlue.

“They would wait for the crew, and the last crew could be delayed, and then they would reach the maximum flight time that day,” said traveler Tina Ding.

Flight crews are also disappointed. The transport workers’ union said Jetblue was unfairly accusing crew members of delays.

According to the Union of Transportation Workers of America, Ed Baclor, head of customer service and programs at JetBlue, on March 28 issued a statement stating that operational problems at JetBlue are caused by flight attendants refusing to accept assignments. The union said in a press release that Baclor’s statement could not be further from the truth.

“It’s time for JetBlue to stop playing guilt with its flight attendants,” said Gary Peterson, TWU’s international vice president and director of aviation, in a statement. “Our flight attendants showed up and supported the flight of this airline during the pandemic. Now is the time for them to have a leadership. “

“State employees are not the cause of these problems. They are the reason why customers return to JetBlue, “TWU International President John Samuelsen said in a statement from the union.” TWU is ready to meet immediately on these issues. It’s time for JetBlue to take responsibility for bad management decisions and come to the table to negotiate real solutions that will solve real problems. “

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